Change Enablement
18 months

BOBST Group

A Strategy Alone Doesn’t Create Transformation—People Do.

When BOBST’s Group CIO set a bold vision for IT, success depended on more than new systems and processes. It required employees to adopt new ways of working, leaders to drive engagement, and teams to embrace change—not resist it.

Partnering with expert consultants, including Accenture, who focused on defining new processes and metrics, Bee’z Consulting took the lead in driving the human side of change.

Our role? Ensuring the transformation wasn’t just implemented, but fully embraced.

We worked closely with the CIO as the key sponsor, making sure his leadership was visible, engaging, and impactful, while equipping employees with the mindset, skills, and confidence to adopt a new, more agile way of working.

BOBST: A Visionary in Packaging Innovation

BOBST is a Swiss multinational and a global leader in packaging solutions, with a clear vision for the future: a fully connected packaging production line.

BOBST vision? Imagine a seamless supply chain where brand owners, converters, toolmakers, packers, and retailers collaborate effortlessly, accessing real-time data across the entire workflow. Every machine and tool "talks" to each other, exchanging data through a cloud-based platform that orchestrates the entire production process. Quality control systems ensure precision at every step.

With operations in 50+ countries, 19 production sites, and a team of 5,800+ experts, BOBST is shaping the future of packaging.

But to achieve this vision, the organization needed an IT function that could drive innovation—not just support it.

The Challenge: Turning Strategy into Actionable Change

BOBST’s Group CIO had defined a clear IT strategy to transition from a traditional IT function to a business-driven, agile model.

The challenge? Making this shift a reality across a global workforce fo more than 5'000 employees.

Key hurdles included:

  • Shifting IT from a reactive support function to a strategic business partner
  • Ensuring leaders had the right tools and sponsorship structure to drive change
  • Supporting employees through new roles, new ways of working, and shifting mindsets

A transformation of this scale required more than just new systems—it needed deep cultural and organizational shifts to ensure long-term adoption.

Communication collateral for the Transformation project

How We Enabled the Change

Bee’z Consulting’s role was to ensure that the people side of change wasn’t just a checkbox, but a core enabler of transformation success.

For this, we needed to:

1. Strengthen Leadership Sponsorship

We worked closely with the CIO to ensure his sponsorship was:

  • Visible – Regular town halls, Ask-Me-Anything (AMA) sessions, and fireside chats kept employees engaged.
  • Empowering – We coached leaders on how to communicate change with clarity and confidence.
  • Actionable – Leadership alignment sessions ensured key sponsors knew how to remove roadblocks and drive engagement.

2. Build a Structured Communication & Engagement Plan

We put in place different types of gatherings, where 2-way discussions were possible with the different stakeholder groups:

  • 💬 Video-Based Engagement – We developed short, high-impact videos featuring key IT leaders explaining:
    1. The purpose behind the transformation
    2. The roadmap and what to expect
    3. Answers to common concerns from impacted teams

      This multimedia approach ensured clear, consistent messaging across all levels, regardless of role or location.
  • 💬 Ask-Me-Anything Sessions: Open forums where employees could ask direct questions to leadership, fostering an environment of trust and transparency..
  • 💬 Monthly Fireside Chats: Interactive discussions where teams could share challenges, receive updates, and align on the transformation’s progress.
  • 💬 Global IT Transformation Intranet: A centralized hub providing easy access to FAQs, key milestones, role-specific updates, and essential resources.

3. Support the Human Side of Change

Technology alone doesn’t drive transformation—people do.

To ensure employees had the skills and confidence to navigate their evolving roles, we designed a structured learning experience that made adoption engaging, hands-on, and role-specific.

  • 📚 B-Agile Lab & Role-Based Learning – We created the B-Agile Lab, a centralized learning hub where training content was organized by role type, ensuring employees had access to the most relevant information for their new responsibilities.
  • 👩🏻‍💻 Self-Paced, Gamified Training – To drive engagement, we developed short, interactive self-trainings that were easy to complete and integrated gamification elements—such as progress tracking and achievement badges—to encourage employees to actively participate in their learning journey.
  • 💡 "Learn by Doing" Workshops – Beyond theory, we facilitated hands-on sessions where employees applied collaborative, agile, and design-thinking methodologies to real transformation projects. These sessions allowed teams to plan technology changes, design new processes, and problem-solve in real time using the new ways of working.
  • 👨‍💼 Role and Phase-Specific Training Workshops – In addition to digital resources, we conducted live training sessions to provide hands-on guidance and address specific challenges faced by different teams.

Specific self-learning videos were developed in various languages to support each phase of the change

By combining flexibility, relevance, and experiential learning, we ensured that employees didn’t just understand the change—they were actively shaping it.

4. Real-Time Feedback & Adaptive Change Management

Transformation isn’t a one-time event—it’s an ongoing process that requires continuous adaptation based on real employee experiences.

To track engagement, measure adoption, and address challenges proactively, we introduced a structured feedback framework.

  • 📊 "Mood, Role Value & Confidence" Surveys – We designed regular pulse surveys to assess how employees were feeling about the transformation, their new roles, and their level of confidence in adapting to change. This allowed us to identify areas needing additional support and adjust strategies in real time.
  • 📈 Real-Time Leadership Reporting – Monthly reports provided leadership with data-driven insights on change enablement progress, highlighting areas where additional communication, training, or leadership support was needed.

Monthly People Pulse checks were put in place to understand how people were feeling

By embedding continuous feedback loops, we ensured that the transformation remained dynamic, responsive, and aligned with employees’ evolving needs.

Beyond IT: The Broader Lesson for Healthcare & Life Sciences Leaders

This isn’t just about IT— this is about large-scale change, and every industry is facing this.

In healthcare and life sciences, organizations are transforming how they deliver care, whether through AI-driven diagnostics, telemedicine, or major M&A shifts.

But the question remains:

🚨 Are your teams ready to embrace change—or will resistance slow you down?

At BOBST, the shift was:

  1. Technical—migrating to cloud-based systems, implementing agile methodologies, redefining IT infrastructure.
  2. Cultural—changing mindsets, fostering collaboration, and elevating IT’s role in decision-making.
  3. And it was organizational—new structures, new roles, and external partnerships.

These same dynamics play out in healthcare, life sciences, and beyond.

Whether it’s adopting new patient-centered models, integrating AI, or restructuring for growth, success depends on more than systems. It depends on people:

  • Leadership sponsorship that drives engagement
  • A communication strategy that fosters trust
  • Upskilling teams so they feel empowered—not disrupted

At Bee’z Consulting, we specialize in ensuring organizational change and business transformation is not just planned, but adopted.

The Results: IT as a Business Enabler

A successful transformation isn’t just about new systems—it’s about changing how people work, collaborate, and innovate.

By embedding agility, leadership sponsorship, and a structured engagement strategy, we helped turn IT from a reactive function into a driving force for business success.

The transformation path for BOBST IT

🏆 BOBST’s IT transformation set a new standard for change enablement.

Elements like Ask-Me-Anything sessions, structured sponsorship strategies, and engagement frameworks were recognized as best practices and have since been replicated across other transformation projects.

Is Your Organization Ready for Change?

Technology and strategy will only take you so far. The real question is:

🔥 Are your people ready to embrace change?

If you’re leading a major transformation—whether in IT, healthcare, life sciences, or beyond—Bee’z Consulting ensures change doesn’t just happen, but sticks.

📩 Let’s talk about making your transformation a success. Contact us to discuss how we can support you and your teams.

Transform Your Organization Today

Discover how our agile and collaborative approach can drive growth and improve patient outcomes.