Employees tend to work longer with enterprises that made them feel great about themselves, independent of what their salaries and bonuses are.
A new report published by IBM and Globoforce titled The Financial Impact of a Positive Employee Experience confirms what most HR professionals have known for years—that there’s a strong link between employee experience and an organization’s financial outcomes. Positive employee experience (EX) is also directly proportional to constructive customer satisfaction because employees reciprocate to their customers exactly the way they are treated in the company. Therefore, HR needs to work with business leaders and managers to positively influence the holistic employee experience.
“The employee experience is different for different parts of the organization,” says Ken Oehler, global culture and engagement practice leader at Aon. As a consequence, HR needs to use technology to obtain support in measuring and improving the Employee Experience. Cutting-edge technologies, such as AI, machine learning, chatbots, facial recognition, and voice recognition are now being used in HR not just to streamline processes but also, to provide a better experience to employees. In addition, gamification is also incorporated in HR Systems for a fun and effective way of employee learning and development nowadays.Just as important, organizational leaders need to develop an agile mindset. For this, they need to better understand the business link between what employees are seeing, thinking and doing.
Lastly, as Ken Oehler argues, “You also need a strategy for measuring more things more frequently,” says Oehler. “Be clear on what you’re going to measure, how you’re going to measure, who you’re going to ask and who needs to take action. If you don’t have a continuous dialogue strategy, companies can get into trouble pretty quickly.”Is your organization working on improving Employee Experience? How are you leveraging technology? How are you measuring the ROI of your efforts ?
In today's healthcare landscape, the crucial role of effective change management cannot be overstated as organizations strive to transform patient experiences. As technology advancements like EHRs and telemedicine reshape healthcare delivery, and patient-centered care becomes increasingly paramount, navigating these changes requires strategic and adept management. This journey, marked by rising patient expectations and healthcare consumerism, necessitates not only innovative strategies but also a robust change management approach to ensure successful implementation and adoption. Emphasizing change management is key in this evolution, paving the way for healthcare providers to create a more empathetic, effective, and patient-focused future.
The article underscores the importance of change management in healthcare, emphasizing its role in guiding organizations through technological advances, regulatory changes, and evolving patient needs. It highlights the necessity of integrating new technologies, reshaping governance and organizational structures, and fostering a culture of innovation.
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