According to Mr. Puri, SVP of International IT at Fedex, "Digital Transformation is about adopting new technologies, but it's also about adopting new ways of working and new mindsets to deliver new business value".
Establishing a sustainable digital culture is fundamental these days. As technical progress continues to unveil, we need to secure agile leadership, adaptability, innovation, and drive within our organizations to advance in the digital transformation. The first step in this path is to throw out the processes, tools, and mindsets that are no longer useful.
We need to get rid of processes and activities that are justified by the "we've always done it this way" justification. Successful transformation will depend on your employees’ attitudes and mindsets about change, their willingness to modify their work methods, and other organizational elements such as decision-making process, collaboration across functions and collaboration/ communication channels and systems.McKinsey has found through their study of change in organizations that 70% of change management efforts fail due to employee resistance and lack of management support.
There are four contributors to employee resistance that you can focus on to support the change process :
By following a formal change management approach you can ensure that all of these four elements are tackled, the potential resistance is identified from the beginning and the right tactics to be put in place to proactively manage them with the right information, sponsorship, and training. It is important to also highlight the important role that management plays during transformations.
No one in your organization has a bigger impact on your employees’ experience, well-being, and performance than your managers.
It will be essential that senior leaders lead by example and "walk the talk" as they work on embedding the new behaviors and habits that make your digital culture, Also, processes and measurements should support the change and track advancement. Furthermore, it will be important to review the criteria on how the performance of employees is measured and to find ways to reward and recognize those who display new behaviors.
Your HR team should play the main role in developing the change management infrastructure that will guide the entire enterprise through its digital transformation. But HR must also function as the facilitators, providers, and mediators that enable cross-departmental coordination.What is the biggest hurdle that your organization has faced/ is facing in regards to business transformation these days ?
In today's healthcare landscape, the crucial role of effective change management cannot be overstated as organizations strive to transform patient experiences. As technology advancements like EHRs and telemedicine reshape healthcare delivery, and patient-centered care becomes increasingly paramount, navigating these changes requires strategic and adept management. This journey, marked by rising patient expectations and healthcare consumerism, necessitates not only innovative strategies but also a robust change management approach to ensure successful implementation and adoption. Emphasizing change management is key in this evolution, paving the way for healthcare providers to create a more empathetic, effective, and patient-focused future.
The article underscores the importance of change management in healthcare, emphasizing its role in guiding organizations through technological advances, regulatory changes, and evolving patient needs. It highlights the necessity of integrating new technologies, reshaping governance and organizational structures, and fostering a culture of innovation.
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